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New post by Mon on May 16, 2017 at 02:21PM

#InsightOfTheDay : 30% of brands have a dedicated customer service handle on #Twitter, with the average #response to a complaint being 5.1 hours. Only 11.2% responded within one hour.

#didyouknow #customerservice #retailing #shopping #consumerqueries #modernretailing #ecommerce #insights #sociallistening #marketing #branding #strategy #technology #design #storytelling #online #socialmedia #digital #smm #digimon
via Instagram by @thedigitalsavvy

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